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Outside In Management

Break Out Of The Owner’s Trap – Podcast

When you start your business it can feel that you are doing everything. From being the sales rep, delivering the service or making the product, doing the admin, etc… Gradually as you take on more staff you can hand over some of the responsibilities.  A business owner, at this stage, can start to make the […]

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Growth Vs Value

Growth vs. Value: Not All Revenue Is Created Equally 

When you look ahead to next year, will your growth come from selling more to your existing customers or finding new customers for your existing products and services?   The answer may have a profound impact on the value of your business.   Take a look at the research coming from a recent analysis of business owners who completed their Value Builder Score questionnaire.   […]

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Thinking Vs.Doing…The Business Owner’s Dilemma

There’s a steady breeze from the northwest, which cools the warm Caribbean afternoon. Framed between a palm tree and the turquoise water, you notice a man reading. He appears to be working, which seems strange given his appearance: shaggy blonde hair, linen shirt, surf shorts and flip-flops. You squint and realize the man is Richard […]

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Five ways to run without you

5 Ways To Get Your Business To Run Without You 

Through my many years of working with business owners, I find that some focus on growing their profits, while others are obsessed with sales goals. But have you ever considered making it your primary goal to set up your business so that it can thrive and grow without you? A business not dependent on its owner is the ultimate asset to own. […]

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Outside In Management

Introducing the 5th Discipline

I started with 4 disciplines For the last few years I have been writing and talking about a 4 Disciplines approach to making a business outstanding. Those four disciplines are: Clarity: the business and the people in it being really clear on what the business is about and where it is going; Focus: again the […]

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Outside In Management

Motivate your staff with a “Why Project”

Why do we do it this way? Common question. Why don’t we move into that market? Why doesn’t everybody care about this business? Only the owner really cares. Why did I start this business? Why isn’t everybody as motivated as me? I speak to many business owners and their staff and the “why” word is […]

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Outside In Management

Are mission statements impossible?

For an organisation to succeed there should be collaboration and understanding across all levels. But are Mission Statements really Mission Impossible?  For those of you who know me, this is a consistent theme of mine. But how do you make this happen? To put it simply, you need to gain an accurate understanding of the […]

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What's your score

How Does Your Business Score On The 5 P’s Of Clarity?

The 4 disciplines check I have been using for the last few years originated from Karen Martin. She is the author of The Outstanding Organisation and is one of the US’s leading business improvement experts. Karen and I share the same viewpoints.  She has recently released a new book that focuses on one of the […]

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Outside In Management

Motivating people – getting beyond the money

A recent McKinsey Quarterly survey (http://www.mckinsey.com/insights/organization/motivating_people_getting_beyond_money ) highlights 3 non-financial motivators with no less or even more effect than increased pay.  These ways of motivating people are free to implement.  They are also likely to improve business performance – they are: receiving praise from a manager – just getting some appreciation! having 121 conversations with a […]

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Staff Motivation vs Staff Engagement

Staff Motivation v Staff Engagement

  Whilst I was thinking about preparing for this blog I googled “staff engagement” and got just over 5 million searches. That’s a lot. But then I googled “staff motivation” and got over 46 million searches. Now that’s a lot more.  Why would engagement get so much less attention than motivation?  I pondered this for […]

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